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| #5903570 in Books | 1996-11-01 | Original language:English | PDF # 1 | .49 x5.98 x8.93l, | File type: PDF | 224 pages||7 of 7 people found the following review helpful.| Better choices available|By Randall S. Pearson|PROS: 1. Good source for someone looking to buy a call tracking system. 2. Good coverage of telecommuting and internet support. 3. Nice case-studies and quotes. CONS: 1. Infomercial is my first impression. Hyped is my second. 2. The "mother of all guides" lists only 43 sources. 3. Many critical He|About the Author|Mary Lenz is the editor of Call Center Magazine and a leading expert on help desks and support centers. Over the past several years, she has evaluated countless help desk systems and interviewed hundreds of help desk and call center managers. Sh
Now there's a book for every help desk and support/call center that needs to answer customer questions and solve technical problems. This book helps you predict call volume, reduce turnover (and costs) and choose the right tools for automating. It's packe
You can specify the type of files you want, for your gadget.The Complete Help Desk Guide | Mary Lenz. I was recommended this book by a dear friend of mine.
