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| #3505566 in Books | CRC Press | 1997-11 | 2007-03-30 | Original language:English | PDF # 1 | 9.00 x.64 x6.00l,1.03 | File type: PDF | 284 pages | ||37 of 38 people found the following review helpful.| Good intro to call center technologies; Editing needed|By David E. Hunt|Being new to the call center environment, I found the book useful as an introduction to the various vendors and technologies available to call centers. I was very disappointed in the organization of the book. The chapters jumped around from subject to subject with very few tie-ins between them. The b|About the Author|Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is
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You easily download any file type for your device.The Call Center Handbook | Keith Dawson.Not only was the story interesting, engaging and relatable, it also teaches lessons.
