[PDF.97bo] Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
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Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Randy A. Steinberg
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| #81400 in Books | 2013-12-04 | 2013-12-04 | Original language:English | PDF # 1 | 9.00 x.45 x6.00l,.59 | File type: PDF | 196 pages||4 of 4 people found the following review helpful.| Don't loan this book|By S. L. Kelly|Over the years, I have had to replace the out-of-print version four times. Why? Because I keep making the mistake of loaning this book out. What that tells me: These are the ITSM metrics that matter most to not just Senior Executives, but to the entire IT organization.|3 of 4 people found the following review helpful.|About the Author|Randy has extensive IT service management and operations experience gained from many clients around the world. He authored the ITIL 2011 Service Operation book published worldwide. Passionate about game-changing management practices within the I
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: Defining and building a comprehensive metr...
You easily download any file type for your gadget.Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives | Randy A. Steinberg. Just read it with an open mind because none of us really know.
